EzziFlowSold 2025Healthcare
An AI front desk that answers every call and refills cancelled appointments
EzziFlow answers every call at a medical practice, books visits into the real schedule and calls the waitlist when someone cancels. Dawood built it as Careflow and sold it in 2025.
The problem
Medical practices lose patients in two small gaps nobody owns. The phone rings while the front desk is checking someone in, and the call rolls to voicemail. A patient cancels, and the slot sits empty while a waitlist of people who wanted an earlier visit goes uncalled.
What it does
- Answers every call with a Retell voice agent.
- Books visits into the practice's EHR through NexHealth.
- Calls waitlisted patients one at a time to refill cancellations.
- Checks insurance through pVerify.
- Flags urgent symptoms for nurse review.
EzziFlow is now owned by Henagon, and Dawood still works with the EzziFlow team. See it live at ezziflow.com.
The decision behind it
One of Dawood's six rules: Find the missing minute
The money hides in a small gap nobody owns, like the sixty seconds a busy front desk lets the phone ring. When a caller describes urgent symptoms, the AI does not decide. It flags the call for nurse review.